“Organizations and leaders have a choice: should they react to their work environment or should they create it? ”
the sales process
Deconstructing your sales process identifies the key events required for a successful event. These steps and their measurement are your key performance indicators (KPIs). It’s too limiting to evaluate your business performance on units sold and gross sales. Developing, evaluating and leading from a meaningful set of KPIs will lead your business to greater success. Set up a free consultation to learn more.
creating a “thrive” environment
Successful leaders work hard to create an atmosphere where others thrive.
First, they do the hard work to clean up messes! They remove operational impediments, inefficiencies, and bloat. These are quick killers of morale. They suck energy from the hard work of agents and staff.
Second, they develop creative problem-solving processes in order to further reduce operational friction. This frees up more time and energy for others to do their technical work (lead generation, customer service, selling, transactions).
Third, leaders implement mechanisms to easily and effectively measure performance that leads to meaningful and actionable feedback.
Remember, your team’s success is your success. One of your primary roles is to create the winning environment in which they operate.
Motivating others
Who is measuring your ability to give feedback? Gross sales? Staff turnover? Morale?
Larger organizations have hierarchies whereby bosses are responsible for the performance of their subordinates. Entrepreneurs and business owners have no such built-in benefit or feedback mechanism. Coaches are a great way to develop your ability to give feedback, a crucial skill for all leaders.