“Today’s practice must provide care that has better outcomes, is more cost effective and has greater patient (and clinician) satisfaction. ”
ATTRACT, RETAIN, and DEVELOP CLIENTS/patients
Growing your client/patient base takes more than great clinical skills. Business development and client retention require a strategy of communicating your ongoing services and solutions while understanding the additional needs of your base. CRMs, online platforms, and marketing strategies play a strong role in this category of practice operations.
STREAMLINE CARE DELIVERY
Today’s patient-consumer environment demands better, more efficient care, delivered with greater satisfaction. Never before has the efficiency and effectiveness of care delivery been more crucial to the success of practices. This means that how care is provided is as important at what care is given.
GAIN CONTROL OF DAILY OPERATIONS
Without cohesive and efficient workflows between the many disparate systems required to operate a modern practice, non-billable time is consumed. It’s often the business owner-clinician that gets sucked into this role. Instead of losing billable time to operations, owners-clinicians should limit their operational involvement to an oversight role. Following the creation of seamless operations, oversight is easily achieved through the systematic use of dashboards and weekly/monthly report-puts.
MANAGE FINANCES
Prudent financial management is more than noting gross receipts and bill paying. You need to get paid and plan for next year. A logical starting point is re-visiting your income statement and other financial paperwork to determine your current financial position. Additionally, goal setting, budgeting and systematic bench-marking should be determined. Not only do these paint a picture of your business health, but they will help with your leadership decision-making.